FAQ

You can start the registration process via "Customer Account" and click on "First time here? Register here".
Alternatively, you can register while creating your photo product:
Select a photo product and click on Create.
In the window, choose to: continue as a guest, log in, or register.
When registering, fill in the required details. If the username already exists, choose a different one (for example, your email address).

If the application reports missing photos, it means some of them did not upload to the server correctly. If you continued to work, these photos will not be in the project.
In the bottom left corner, keep an eye on the number of uploaded photos. Photos that have not been uploaded correctly will remain gray in the photo tray - you need to remove these and upload them again. If your connection is weak, it's better to upload photos in smaller batches.

In the online application, projects are automatically deleted based on their type:
Ordered projects after 90 days
Unordered projects after 30 days (this period automatically renews after each change and project save)
Unsaved projects after 3 days
You will always be notified of the deletion in advance by email. Deleted projects cannot be restored.

On our website, select the type of photo product and a specific template, then click the Create button to launch the online editor.
If you don't have an account yet, please register. If you are already registered, log in so you can save and manage your project.

If the message "Project Session ID expired" appears in the online editor, close the project and reopen it from the Projects menu in your customer account.
We do not recommend leaving the editor open for long without saving. Save your work regularly and close the editor when you are finished.
If the message appears repeatedly, add the page “online.tisknawebu.cz” to the exceptions of your antivirus program or anti-tracking application. Some programs incorrectly block the editor's functionality.
For example, in AVG AntiTrack, you need to allow this page according to their instructions.